We aim to despatch all of our orders as quickly as possible. Every item is carefully wrapped in our eco-friendly packaging and sent with good vibes, via tracked delivery. We send out an email upon order despatch and forward tracking details so you can follow your Spirit Jewel’s journey.
We are happy to accept returns and exchanges but unfortunately, due to our hygiene policy, we cannot accept returns on pierced earrings, unless they’re faulty. We just ask that you’re sure when purchasing – especially if they’re a gift (we hope you understand!).
If for any reason you are unhappy with your order, you may return or exchange your item/s within 14 days of purchase. Jewellery will only be refunded if item/s has been returned unworn and in its original packaging.
All refunds (unless faulty) will be for the full price paid for the product, but not for the costs of postage. On receipt of the returned item/s, we will issue you a refund within 7 working days. Refunds will be made via the original method of payment. Please note that customers are liable for the costs of returning item/s.
To arrange your return please fill in the form below. One of our team members will get back to you confirming your return & next steps.