Questions about

Our Jewellery

Are the gemstones ethically sourced?

Yes, all our gemstones are ethically sourced from trusted suppliers who prioritise sustainable and responsible mining practices.

What materials are used in the bracelet?

Our bracelets feature genuine gemstones combined with 925 sterling silver beads, and elastic for durability and elegance.

How do I clean my crystal bracelet?

Clean your bracelet by soaking it in warm water with a few drops of mild, eco-friendly soap. Use a soft toothbrush to gently clean around the beads, then rinse and pat dry with a soft cloth. Avoid harsh chemicals.

How do I programme or cleanse my crystals?

Our included guidebook explains simple methods to programme your crystals with intention and cleanse them to maintain their energy.

What sizes are available?

We offer three standard sizes: Small, Medium, and Large to suit most wrists. If you need a custom size, feel free to contact us — we're happy to help. Please see our size guide for instructions on how to measure your wrist to find the perfect fit.

Can the bracelet tarnish or fade?

The 925 sterling silver beads may tarnish naturally over time but can be polished gently to restore shine. The gemstones are durable and should not fade with proper care.

Can I wear the bracelet in water?

Yes, you can wear your bracelet in water - in fact, water can help keep the sterling silver beads clean. Just be sure to dry it thoroughly afterwards with a soft cloth to prevent the silver from tarnishing.

Is the packaging eco-friendly?

Yes, we use sustainable and recyclable packaging materials to minimise environmental impact.

Does Spirit Jewel offer a jewellery warranty?

We provide you with 6 month warranty on all of our jewellery pieces. Please keep your receipt as proof of purchase.

Questions about

Purchases & Returns

How long will delivery take?

Each bracelet is handmade to order, with a processing time of 1–2 working days to create. Once ready, your order is dispatched within 1–2 working days, and shipping times will vary depending on your location. Tracking details will be provided once your order is on its way.

What is your returns policy?

We accept returns within 14 days of delivery, provided the item is in original condition. Please see our Returns page for full details.

What are the payment options available?

We offer Apple Pay, Google Pay, Klarna & PayPal, which means that you can purchase using any of the following methods: Visa, Master Card, Maestro or American Express.

Questions about

Despatch & Shipping

What delivery options do you offer?

We ship Spirit Jewel worldwide! You’ll find all of our delivery information here.

I'm ordering from overseas, do I need to pay taxes & duties on my order?

If you're based in the EU, you may now be required to pay import duties, VAT, or handling fees, depending on your country’s thresholds and regulations. These charges are set by your local customs authority and are the responsibility of the customer.
For orders outside the UK and EU, additional taxes or import fees may also apply depending on your country’s import rules.