FAQs

An Amazonite and Rose Quartz beaded bracelet crystal set displayed on a round tray with a white drawstring pouch and a small printed card.

FAQs

You might find the answer here but if not, get in touch and we’ll be happy to help.

Frequently asked questions

  • Yes, all our gemstones are ethically sourced from trusted suppliers who prioritise sustainable and responsible mining practices.

  • Our bracelets feature genuine gemstones combined with 925 sterling silver beads, and elastic for durability and elegance.

  • If your bracelet doesn't contain water-sensitive crystals (such as Angelite, Azurite, Fluorite, Lepidolite, Pyrite, or Selenite), you can gently soak it in warm water with a few drops of mild, eco-friendly soap, then use a soft toothbrush to clean around the beads before rinsing and patting dry. If your bracelet does contain water-sensitive crystals, avoid water altogether — simply wipe the silver beads with a dry, soft cloth instead.

  • Our included guidebook explains simple methods to programme your crystals with intention and cleanse them to maintain their energy.

  • We offer three standard sizes: Small, Medium, and Large to suit most wrists. If you need a custom size, feel free to contact us — we're happy to help. Please see our size guide for instructions on how to measure your wrist to find the perfect fit.

  • The 925 sterling silver beads may tarnish naturally over time but can be polished gently to restore shine. The gemstones are durable and should not fade with proper care.

  • It depends on your gemstones. Most crystals are fine with brief water contact, but some — including Angelite, Azurite, Fluorite, Lepidolite, Pyrite, and Selenite — are water-sensitive and can be damaged by moisture. We'd recommend removing your bracelet before swimming, bathing, or showering to keep it looking its best.

  • Yes, we use sustainable and recyclable packaging materials to minimise environmental impact.

  • We provide you with a 12 month warranty on all of our jewellery pieces. Please keep your receipt as proof of purchase.

Purchases & Returns

  • Each bracelet is handmade to order, with a 2-3 day turnaround to create your piece. Once ready, it's sent via Standard Royal Mail Signed for/Tracked 48 service. Need it sooner? Upgrade to Express shipping at checkout for Royal Mail Tracked 24 delivery. Tracking details will be provided once your order has been dispatched.

  • We accept returns within 14 days of delivery, provided the item is unworn and in its original condition and packaging. Please note that personalised items — including engraved charms, symbols, words, and initials — are non-refundable unless they arrive faulty or damaged. Please see our Returns page for full details.

  • We offer Apple Pay, Google Pay, and PayPal, which means you can purchase using Visa, Mastercard, Maestro, American Express, and more.

Despatch & Shipping

  • We ship Spirit Jewel worldwide! You'll find all of our delivery information here

  • If you're based in the EU, you may now be required to pay import duties, VAT, or handling fees, depending on your country's thresholds and regulations. These charges are set by your local customs authority and are the responsibility of the customer.

    For orders outside the UK and EU, additional taxes or import fees may also apply depending on your country's import rules.

  • Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.